Tiki is a shipping company that pays close attention to the Tiki call center to deliver goods. By prioritizing customer satisfaction in order to provide maximum service, the points of contact with CS are varied. This is a form of innovation that is very important to the progress of the company itself and the trust of the community.
A glimpse into the history of TIPI was first established in Jakarta in 1970 and has survived to the present day. Currently, there are >500 branches, 3700 stores and about 6,000 employees. It has a vision of becoming the best shipping company in Indonesia and is internationally known.
We will use our mission to realize this vision, professionally and to be the best we can be. This is evidenced by TIKI call center service, which pays attention to customers 24 hours a day. Owned features and a 24-hour contact center offer many benefits to our customers.
Examples of features that TIPI offers on its official website page
The ease of information online is currently a concern for many large companies in Indonesia, including TIKI. In addition to providing Tiki call center, the fast and accurate information service on the website is a very important source of information. Many features are provided for customer convenience, and below are some examples.
- Confirm receipt
The receipt check feature is available on the main page, so it is very easy for customers to find. All you need to enter is the receipt number that you obtained when you started the package delivery. Then, click Track and you’ll immediately know the process of submitting your package as the results come out quickly in a matter of seconds.
- Confirm your shipment
There is a shipping check feature, and the shipping destination provides information about the amount of the shipping cost. Enter information about the weight of the package, where you are from, the city of your destination, and click Check. The results provided will be displayed exactly according to the information you entered, and if it is not clear, please contact the Tiki call center.
- Verifying the Location
TIKI is spread all over Indonesia and is certainly available in the cities closest to you. Use the location check feature to see the location of your nearest office so you can send your package right away. Also, use the online pickup, online order, or shuttle function on the official website.
Frequently Asked Questions from Customers
Even though we already offer Tiki call center services, there are still many customers who really need information. A variety of questions are frequently asked, and they are very diverse depending on the needs and problems they face. Here are some of the most frequently asked questions from our customers and hopefully we can answer your questions as well.
- How long does it take for the shipping process?
We offer several delivery packages that you can choose first when you are going to ship. Each of them has a different delivery period depending on the type of selection, for example:
- Ounces only 1 day
- REG for 3-4 days
- 4~5 Days of Eco
- How do I know if my package has arrived?
Checking the delivery process of a package is actually very easy and is available on the page of the website. With the receipt check feature, you can see where your luggage is in just a few seconds. You can also call the hotline 15 00 125, but of course, you will be given information directly from the customer service.
- How do I contact CS?
It also raises a lot of questions about how to contact Tiki call center right now. This is actually natural because customers want to see the answer to each question for themselves. You can use hotline phone, email, or social media contacts such as FB, IG, or official Twitter.
- WHAT ARE THUMBS UP, SPIN, AND SERLOK?
Use terminology to name different services so that customers must understand what they mean.
- THUMBS up is an online pick-up service for all our customers.
- Rotary is a same-day pick-up service.
- SERELOK is an online seller booking as a special facility for sellers.
Contact Center provided by TIPI by phone, email and social media
As a company focused on package delivery, we strive to provide the best Tiki call center service . Customers are expected to make various complaints and have experienced issues with the problem. Here are some ways to contact CC via phone, email, or 24/7 social media.
- Contact Center by Phone
The phone number that the customer can contact is 15 00 125, which is the fastest way to provide a response. For delivery, cooperation, etc., you can tell them directly with the hotline number. This phone bill is the same as the regular tariff, so you need to prepare your credit so that you are not constrained when recording pounds.
- Contact Center via Email
Those who suffer from using the telephone service because it is actually used by customers all over Indonesia. Therefore, using e-mail is the best solution by sending messages to tiki@tiki.id addresses. It’s not as fast as using the phone, so you’ll have to wait patiently for a response to the messages sent.
- Contact Center via Social Media
One of the Tiki call centers available is to use social media such as Facebook, Twitter, and Instagram. Choose one of the social media you use frequently, of course, react immediately. If one method is not available, select a different medium to quickly obtain the information you need.
Benefits of 24-hour contact center services for customers and businesses
Initially, contact center services were opened only during special hours, namely from Monday to Friday from 07.00 – 20.00. Open until 08:00~19:00 on Saturdays and 09:00~17:00 on Sundays. Currently, TIPI has changed its service schedule to 24 hours a day to confirm the benefits.
- You can contact us at any time
Customers need to make sure they have access to information about packages sent when and wherever. We are available 24 hours a day and can be contacted at any time without any restrictions on working hours. So, if you have to service but want to contact the contact center in the middle of the night, you don’t have to worry anymore.
- Obstacles can be overcome quickly
When an obstacle occurs, its potential is very small but unpredictable. With round-the-clock service, you can overcome these various obstacles quickly and respond more quickly. You only need to contact the contact center service, so you don’t have to be confused if you encounter problems at any time.
- Can increase customer trust
For the company itself, the 24-hour service has the advantage of being able to increase trust. Trust is very important and is the main point for customers to be loyal to using the TIPI delivery service. With this, the company will grow and gain many customers who believe in the quality of our services.
As a freight forwarding company with decades of experience, we provide the best service. The website offers a variety of features to make it easier for you to find important information. This includes providing a Tiki call center service that allows you to contact them 24 hours a day by email, phone, etc.