Batik Air Call Center is available 24 hours
Batik Air’s call center is a service that helps customers obtain information or file a complaint. Advances in technology allow the industry to establish good communication with its customers. Improving services means that the quality of airlines is even higher.
Through the call center, customers can make phone calls for various purposes. Customers can request information about the flights or complain about the service received from the airline. This communication will allow the airline to obtain reciprocity with regard to the services provided for subsequent assessment.
Call Center employees play an important role in establishing good communication with customers. They must have sufficient geographical knowledge, for example, the route of the aircraft area to the time zone. The team needs to understand how the aircraft runs and the division of time zones.
It was not enough, the staff had to know the airfare and other services offered by the airline. The staff must have detailed information about the flight ticket, starting from the price, the method of booking, changing the departure schedule to cancel the ticket.
The main thing that call center employees need to master is good communication skills. Staff must be able to understand customer requests or complaints. They should also provide information or solutions in an appropriate, effective and efficient oral manner.
Communication skills staff make customers happy after making a call with a Batik Air call center. This requires an explanation from customers about the information or solutions to the complaint. If the team’s communication skills are weak, it disappoints customers.
A Batik Air Airlines szobalánya
Batik Air is a subsidiary of the private airline Lion Air. The subsidiary runs in the entire service category. It first operated on May 3, 2013. The first route from Jakarta led to Manado and Balikpapan.
Lion Air founded Batik Air because it couldn’t accommodate the surge in cabins. Therefore, the company founded a new airline. The company presented 5 Boeing 737 aircraft to the new airline to cope with the growing number of passengers.
The airline has flight routes to 59 destinations both at home and abroad. The airline reaches the islands of Kalimantan, Nusa Tenggara, Maluku, Papua, Sulawesi and Sumatra. In the foreign scope, including Malaysia, Singapore, Vietnam to Saudi Arabia.
Initially, it operated only ten Boeing 737-900ER aircraft. To date, it has operated a fleet of 74 aircraft. Aircraft types are owned by Airbus A320-200, Boeing 737-800, Boeing 737-900ER, Boeing 737-8 and Boeing 737-9.
Although it has subsidiary status, the assets provided are less competitive than the parent company. One of the facilities is the Batik Air Call Center, which is able to accommodate customer complaints and offer them solutions. This option can also provide information requested by customers.
Batik Air amenities
Batik Air is considered an excellent airline. He has won many awards, such as the ISSA. This award was presented by IATA in the passenger safety standards industry in January 2016. The award is rated as a good award.
The next award is the ISO standard. ISO 9001: 2005 license obtained as an airline with The Best Delay Management. As a private airline, this award is the best management. Not all private airlines are able to win this award.
In addition to winning awards, it has many advantages in the services it offers. With economy and business classes, the airline offers many options. At a low price, the airline has extensive TV screens, snacks and luggage.
In terms of facilities and infrastructure, this airline has an independent maintenance center called Batam Aero Technic. In addition, this company provides housing for its employees from ground crew to aircrew. Although it only has the status of a private company, Batik Air is able to provide various facilities.
Batik Air continues to build facilities that support the aviation business. These facilities are training buildings, hotels and malls. Not only that, an airline delivery service called Lion Parcel has also been created. The airline continues to improve and build facilities to improve services.
Batik Air has one difference from lion air, which is often associated with aircraft crashes. This airline is safer compared to the parent company, so it has a lot of customers. Batik Air’s call center is one of the services that has been created to build good relationships with customers.
How to contact Batik Air Call Center
Batik Air’s call center is available in a number of ways. One of them is to go directly to the main office. The office is located in batik air head office, Lion Air Tower, Jl. Gajah Mada No.7 Central Jakarta.
In addition to being able to enter the head office, you can also contact batik air call center by email, social media or phone number. The airline’s email address customercare@batikair.com. The telephone number of the head office is 080 4177 8899 and 021-6379 8000.
In addition to the main office, you can also search for branch offices in the city. Each branch office also has a phone number if you are reluctant to come to the office. The airline’s branches are almost widespread in Indonesia. You can easily find a branch.
Batik Air’s call centre can also be contacted when the customer is overseas. Customers can still request information or file a complaint about the airline’s service. These advantages provide convenience to customers.
Important things to know about the Batik Air Call Center
There are a few things to note about the k Air bat call center. First of all, the service takes a loan. This means that you must have credit on your phone before making a call to the call center. If you don’t have credit, you can make calls over a landline.
Batik Air’s call center is available within 24 hours and on vacation. If you need information or want to make a complaint outside of working hours, you can do so by phone. The team will react quickly and peacefully.
You can contact batik’s air call centre for information on flight prices, flight routes on certain dates or days, booking and paying for air tickets, changing your departure schedule and even cancelling air tickets.
In addition to receiving information, customers can submit a complaint to the Batik air call center. The complaints submitted usually relate to high ticket prices, difficulties in booking tickets, problems with delays, difficulties in changing the departure schedule to ticket cancellations.
Customers can request information through the call center. Customers can also file a complaint about the services they receive from airlines. Customers can find a solution after contacting the Batik Air call center. The staff responds quickly and friendly.